Individual requirements for calibration orders

You have the following selection options for the output of the calibration certificate:

• Calibration certificate is supplied with the goods in paper form
• Calibration certificate is sent to you by e-mail as a PDF file
• Calibration certificate is supplied with the goods in paper form and sent by e-mail as a PDF file
• Calibration certificate is downloaded by you via our calibration certificate download.

Due to sustainability, we recommend that you receive the calibration certificates exclusively via PDF.

If you require the calibration certificates in paper form, you can choose whether you would like to receive them stapled or unstapled as standard.

In the standard version you receive the calibration certificates in German as the first language and English as the second language.

The following alternative options are available:

• German as a first language & language of choice as a second language
• Language of choice as first language & Language of choice as second language

The following languages are available:

• German
• English
• French
• Spanish
• Italien
• Dutch
• Polish

Sample calibration certificates can be found here.

When calibrating devices, a calibration is always first performed "as found", i.e. as arrived.

If an adjustment is required on the device, you have the option of obtaining a separate calibration certificate for the calibration before and after the adjustment.

Please let us know if you want the calibration certificate only "as left" in case of an adjustment or if you need both calibration certificates - i.e. "as found" and "as left".

Please note that additional costs may be incurred when issuing calibration certificates "as found" and "as left".

If the address to which the calibration certificate is to be issued differs from the customer address, please inform us of the calibration certificate address.

Offer for approval desired in advance

You will receive a quote with the estimated costs (excluding any actions) and we will not start the process of your order until we receive an approval from you.

Direct process of the order without an offer in advance desired

If you want us to start processing your order directly, you will receive an order confirmation.

If it is mandatory for you to provide us with your order number in order to settle the invoice, please provide us with this number in advance and / or on the accompanying documents.

You are also welcome to provide the order number in the space provided on our Order Form.

If you wish the order confirmation to be sent to a specific e-mail address, please let us know.

Should you wish to contact a specific contact person in your company in case of queries, please provide us with the corresponding e-mail address and / or telephone number.

We determine upon receipt that your weight(s) are damaged and no longer usable/calibratable.

Replace damaged weights without consultation

We exchange the weight without consultation (also with a cost limit).

Replace damaged weights only after consultationn

We will consult you before replacing the weight/s.

Do not replace damaged weights

Damaged weights will not be replaced and will be returned to you uncalibrated in their current condition.

The following individual requirements are available for the replacement of weights:

Weights should always be replaced:

Weights which are out of tolerance and have to be replaced should be replaced without consultation. Of course, you can also specify a cost limit for this, should the additional costs exceed this, we will consult with you.

Always consult before replacing the weight(s):

Weights that are out of tolerance and need to be replaced should always be replaced after consultation.

Weights should never be adjusted and should always be replaced directly:

Weights that can be adjusted should not be adjusted but replaced directly.

Serial number should be newly assigned:

By default the old serial number is taken over when replacing a weight. Please specify if a new serial number is to be assigned.

Issue of separate calibration certificates:

In standard the values before and after replacement are shown on one calibration certificate. We can also issue two separate calibration certificates for this purpose.

Take over marking:

If the previous weight has a mark, we can gladly reapply it to the replacement weight as well.

If weights are missing in a weight set, they can be added (depending on availability).

Add missing weights without consultation

Missing weights can be added - depending on stock - without consultation.

Add missing weights after consultation

Missing weights may be added - depending on stock - after prior consultation.

Missing weights should not be added

Missing weights should not be added and the weight set should be calibrated in the current state.

You would like to have your weights marked by etching in order to better distinguish them / assign them to departments / ... ?

We will be happy to mark your weights with the mark you specify (assuming sufficient space on the weight).

This can be done after previous offer or directly.

The following individual requirements are available for the adjustment of weights:

Weights should always be adjusted:

Weights which are out of tolerance and have to be adjusted should be adjusted without consultation. Of course, you can also specify a cost limit for this. If the additional costs exceed this, we will consult with you.

Always consultation before adjusting the weights:

Weights which are out of tolerance and need to be adjusted should only be adjusted after consultation.

Weights should never be adjusted:

Weights that are out of tolerance should never be adjusted but calibrated with the current conventional weight value.
Please note that the calibration certificate shows that the accuracy class is not met!

Weights should not be adjusted but exchanged:

Weights that are out of tolerance should not be adjusted but replaced directly.

Issue of separate calibration certificates:

As a rule, the values before and after adjustment are shown on one calibration certificate. We can also issue two separate calibration certificates for this purpose.

To make it easier for you to remember the date of the next calibration, we apply a recalibration reminder sticker for this purpose.

By default a recalibration interval of one year is assumed. If you have specified a different interval for your test equipment, please let us know. We will then apply the recalibration reminder sticker according to your interval.

If your device has a defect that makes a calibration impossible and requires repair/replacement, please let us know the desired further procedure.

Repair damaged device without consultation

We forward the device directly to our service department, which carries out a repair at cost without further inquiry. The device is then calibrated and returned to you.

You are also welcome to specify a cost limit for this. Should this be exceeded, we will contact you.

Replace damaged device without consultation

If the device is irreparably damaged or repair is more expensive than replacement, we will replace the device directly without further inquiry.

You are welcome to specify a cost limit for this. Should this be exceeded, we will contact you.

Repair / replace damaged device after consultation

Please let us know if you would like us to consult with you prior to any repair or replacement.

When calibrating devices, a calibration is always first performed "as found", i.e. as arrived.

If an adjustment is required on the device, you have the option of obtaining a separate calibration certificate for the calibration before and after the adjustment.

Please let us know if you want the calibration certificate only "as left" in case of an adjustment or if you need both calibration certificates - i.e. "as found" and "as left".

Please note that additional costs may be incurred when issuing calibration certificates "as found" and "as left".

Your order is particularly urgent?

Please indicate that you would like an express calibration. The costs for this can be found in our price list.

We also ask you to note that in this case our supplementary sheet for Supplementary sheet for express calibration must be attached clearly visible on the outside of the shipping package.

If you would like to have faster shipping by express through our shipping service providers, please let us know.

The cost for this varies depending on the shipping weight / size and shipping service provider.

Usually you will receive our current DAkkS brochure with each return delivery. If you do not wish to receive this, please inform us that you do not wish to receive a DAkkS brochure.

Once your weights have been calibrated, our free recalibration reminder form will automatically be sent to you. Please let us know if you do not want us to send you the recalibration reminder form.

You want a fixed return date for your delivery?

Please let us know the earliest or latest delivery date.

Should you wish to collect your test equipment yourself after calibration / have it collected by your forwarding agent, please inform us in advance.

Pick up by you / a driver from your company

If you need to pick up the goods directly, please provide us with the contact details of the pick-up person. As soon as your goods are ready for pickup, we will contact you and arrange a pickup date.

Collection by a forwarding agent / shipping service provider selected by you

If the collection of your goods is to be carried out by a forwarding company selected by you, please inform us of the name of the forwarding company as well as the contact person.

The collection will only take place by notification from KERN. Unfortunately, notification by you is not possible. Please note that additional costs will be incurred if the goods are collected by a forwarding agent specified by you.