To make it as easy as possible for you to send us your recalibration and to make the order processing as time- and cost-efficient as possible, here is an overview of how you can best send us your recalibration.
Submission of your recalibration / reverification with pre-announcement
Step 1 - Checking of the due test equipment
Which of your test equipment is due for calibration? If you have several pieces of test equipment that are due for calibration, you may be able to save shipping costs by sending the test equipment to us together in one package. It is completely irrelevant to us whether the test equipment comes from the area of weights, balances or instruments - these are checked by us after receipt of goods and passed on to the appropriate laboratory area.
Step 2 - Request for an RMA (Return Merchandise Authorization)
Now you can use our offer generator to request an RMA, which you can use to conveniently send your delivery to us.
You can find our offer generator here. Please follow the steps described there. You will then receive all the necessary documents to print out.
We recommend that you send in your recalibration with pre-announcement (via RMA). If you wish to send in your recalibration without pre-announcement (via RMA), please click here for more information on the procedure.
Step 3 - Packing and shipping of the delivery
Afterwards, you can send your test equipment well & safely packaged together with the goods receipt slip generated via the quotation generator and the order form also pre-filled there to us in the laboratory. You are also welcome to enclose your order and/or your covering letter. It is not necessary to enclose the old calibration certificate if the test equipment has already been calibrated in our laboratory - we have access to the calibration certificate of the last calibration at any time by means of the calibration mark affixed to the test equipment.
Finally you can now initiate the delivery.
Kindly send it to the following address:
KERN & SOHN GmbH
Calibration laboratory
Ziegelei 1
72336 Balingen-Frommern
Need tips on how best to pack your goods? Our packaging recommendation will help you.
Have you requested an express calibration for your delivery? Please attach our supplement for express calibration clearly visible on the outside of the package. This way, it will be forwarded without delay to the corresponding laboratory area and processed directly.
Step 4 - Arrival of the delivery at the calibration laboratory KERN
As soon as your delivery arrives at KERN & SOHN, it is forwarded to the calibration laboratory. After the incoming inspection, the processing of your order can be started directly, as the required data is already recorded in our system. You will receive an order confirmation from us with all items and prices as well as the expected date of dispatch.
Please note that there may be one or more days between the arrival of the delivery at KERN & SOHN and the start of order processing. This depends, among other things, on the order volume in the laboratory. We therefore ask you for a little patience with regard to the receipt of the order confirmation.
Step 5 - Calibration of your test equipment
After you have received the order confirmation for your delivery, we start directly with the calibration of your test equipment.
Since you have already indicated special requests and / or releases for possible rework when registering the delivery, the order can be completed without delays.
If, contrary to expectations, any discrepancies or questions should arise, we will contact you using the contact details you have provided.
Step 6 - Return of your test equipment
After successful calibration, we return your test equipment together with the calibration certificates to the delivery address you specified.
Step 7 - Completing & submitting the recalibration reminder form
We will be happy to remind you to recalibrate your test equipment after the recalibration period specified by you has expired. For this purpose, you will receive a recalibration reminder form with our return shipment - together with the calibration certificate - which you can fill out and send to us. One month before the expiry of your individually definable recalibration period, which can be specified on the form, you will receive a reminder from us to recalibrate your test equipment.
You have not received a recalibration reminder form? You are also welcome to download it here and send it to us using the contact details below.
This service is free of charge for you!
Do you still have questions?
Please feel free to contact us using the following contact details: